Accordion with CSS3

How do I check the current status of my order (s) ?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with TYKA.com. To check the status of your pending orders, click on the My Account link in the top of any page on our website. This will take you to your My Account page, where you can click on the My Orders link to view the status of all orders.To view the status of a specific order, click on the "Order Number". After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details.

What do the different order status mean ?

Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Confirmed : We have received authorization from the payment gateway and are processing your order.
Pending COD Confirmation : Your order has been shipped out from our warehouse and is on its way to your delivery location.
Order Shipped : Your order has been shipped out from our warehouse and is on its way to your delivery location.
Order Cancelled : The order was cancelled.

When and how can I cancel an order ?

You can cancel your order before it leaves our Warehouse (reaches the "Order shipped" state). You can do so by calling us with the order number.

What is the estimated delivery time ?

The estimated time of delivery may differ from one item to another. Here is an explanation of delivery estimates:

Within 3-5 days : For all key metros (Delhi, Chennai, Mumbai, Kolkatta) & from the warehouse the product is being shipped from, the delivery time will be 3-5 business days.
Within 5-7 days : For all areas serviced by our reputed courier & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.
Within 10-15 days : For other remote locations with in India which may take 10-15 business days depending on the location.
Business days exclude public holidays, national holidays and sundays.

How will the delivery be done ?

We process all deliveries through reputed couriers. Our delivery partner is FedEx.

Why does the estimated delivery time vary from product to product ?

Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here's what this means." If a product is in-stock with us, then depending on where you live, & warehouse from it is getting shipped, we can deliver to you within 3 days or 5 days. This will be clearly mentioned in your order confirmation email.

How will my item be packaged ?

All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.

What should I do if I find my product has been opened or tampered with upon delivery ?

If you feel the package has been tampered or opened, do not accept it from the courier. Call us immediately on our helpline number

How can I track the delivery of my order ?

All TYKA Sports items are delivered through reputed courier partners - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.

Will I get my order in single shipment/can i make special request to have a single shipment for my order ?

Please be aware that your order may be dispatched in separate parcels and on different dates due to several reasons like out of stock items, custom orders etc. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at myteam@TYKA.com.